Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) in order to continue making further improvements to our services in the future.  We are sorry you have felt unhappy with the service delivered by some members of our team and have investigated the points you mention and addressed them accordingly in order to rectify any issues.  We have also looked at the timing of calls and are monitoring these to ensure they are within the required time scales.  We do appreciate that sometimes care workers can get delayed due to unforeseen circumstances at a previous client's call and we do apologise for any inconvenience this may cause. Please do not hesitate to contact our local office on the usual number if there is anything else you would like to discuss in the future, we will do our very best to try and help. Thanks again for submitting your review on Homecare.co.uk, we really appreciate all comments received, thank you.