Thank you for your review.<br><br>We had no complaints from the service user after completing over 18 months of Care and support. We did, however, receive several complaints from the service user's son after we terminated our support on the basis of his behaviour towards staff. <br><br>I can confirm he did make complaints to social services, however, these didn’t stand up. This was also the outcome of our internal complaints procedure. <br><br>Also for clarification, the people we didn’t employ mentioned in the review were social workers from the local authority we had asked to come and offer us some advice on moving and handling to protect the welfare of the service user and staff, this was done with consent from the service user. <br><br><br>I am truly happy you have found some support for your Mum she is a lovely individual and missed by the staff. Kind regards to you and your family - Phil