Thank you for taking the time to send in your feedback, on reading that we had not completed all care to your complete satisfaction we immediately called you, update your care plan, to include all these points and we are now hopeful that we have rectified all these areas. <br><br>Going forward, please feel free to call us, or pop into the office anytime to discuss any changes you would like implemented going forward, or indeed at your 6 monthly care plan review with management, we are always looking to improve on the service we provide and welcome all feedback. If we can be of any further help please let us know. Regards Care Manager, Horndean