Thank you for your review and honest feedback, I'd like to apologise that the company has let your Mum and family down and not delivered the service at the expected standard. This is unacceptable and we are working hard to resolve the cause of this situation. We do pay our care staff the Scottish Living Wage but we are subject to the same recruitment and retention issues the social care sector faces nationally and financial pressures and restrictions from how social care is commissioned. This is in no way an excuse, but it does impact social care services. Our Registered Manager will be in contact today to discuss this further with you. Thank you again.