I take on board the review that has been received. To respond to this, Angels have to say that all correct and full information has not clearly been received or revealed. Our staff are trained to work with good practice and not to put themselves or the client at risk, after a request for an OT visit it was found and reported that Angels did have a truthful concern for this clients mobility around moving and handling issues. The correct equipment was placed in the property and staff were able to use 1 piece of equipment but not the other due to the resistance that they received and not from the client. As for the comment around the use of common sense does not help if the staff gain an injury by not following procedures. Therefore we had no alternative to withdraw from the service as this was having an impact on the staff.