The care package started with Carewatch in 2017, initially, there were some teething problems. All the issues which the son raised were addressed with each carer individually as well as regular field observations conducted on those carers in the care package.
The son personally attended our offices and complimented the service provided in 2017.
An updated care plan has been completed with the son due to changes in his mother's needs. Son was also given the option to change the care provider if he felt our services were not meeting his mother’s needs.
From June 2017 to present March 2019 we continue to provide care to his mother with consistent regular care workers. We are monitoring the care package every 6 x months with onsite reviews and regular telephone monitoring. A weekly rota is regularly being sent out to the son so that he and his mother are aware of which carers are attending at what times. The coordinator is also making regular contact with the son to update him if there are any changes to the care package.