Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are pleased that you feel all of the care workers who have attended your mother have demonstrated a professional, caring and compassionate approach. However we are sorry that you can sometimes feel unhappy with the level of service received from the office team, please feel welcome to contact the Registered Manager, on the usual office telephone number, who would be more than happy to discuss any concerns with you in order to help resolve any issues identified.  Thanks again for all feedback received.