Thank you for taking the time to submit your review, we take all feedback very seriously, (both positive and negative) to assist us in improving our services further as we move into the future. We are pleased you are happy with the care and attention received from the carers and your comments will be fed back as a compliment to the care workers concerned, in order for them to receive a 'thank you' for all of their hard work. We are sorry you feel that messages are not always passed on to the carers, please feel welcome to contact the office on the usual office number with more details to enable us to look into any particular instances further and resolve any issues, as we do strive to pass all communications on as required. Thanks again for your feedback, your comments are really appreciated, thank you.