Thank you for taking the time to submit your review, we really appreciate all feedback received in order to help us continually improve our services in the future. We are really sorry that you feel there are some breakdowns in communication and would like to apologise for any inconvenience caused. We are very aware of the importance of good communication and have since addressed this issue with our office based staff, we are confident you will see an improvement in the future. Should you have any future issues or there is anything else you would like to discuss, please feel welcome to contact the Registered Manager on the usual office contact number, who will be more than happy to try and help. We hope this helps bring some resolution to your concerns, thanks again for completing a review.