Dear Kam, <br><br>Thank you for your review of our service and for your kind words. <br><br>We are delighted to know that your friend is receiving a high quality and friendly service from our highly trained care staff. We constantly monitor our service closely to ensure that all service users are being treated with respect and dignity. Our recruitment process is very robust and it ensures that we only employ those who we believe are genuinely caring, and passionate about improving the quality of our service users lives and independence. <br><br>Best Wishes, <br>SureCare