Dear Susan,<br><br>Thank you for taking the time to review us.  I apologise for the delayed reply, as I was investigating this issue. It appears that the matter was addressed at the time of visit, but do understand that you were not happy with some parts of the visit and that is not how we want our clients to feel. I trust that the resolution offered has been acceptable for you and want to thank you for choosing us for your home care services and for participating in our day activities.<br><br>We work very hard to provide the best service with the highest level of care and integrity. I hope that we see you at an event soon! <br><br>Should you need any further assistance please do not hesitate to contact us.  <br><br>Kindest regards