Thank you for taking the time to share your experience with us. We are sorry that you feel our service has not met your expectations. Our team worked extremely hard to support you and your mum at all times. We acknowledge that the comments made reflect the difficult circumstances you experienced with your mum, however, we do not believe that this review is in any way a true or fair reflection of the care and support that we provided. Our team of carers all undergo rigorous recruitment checks, training and ongoing supervision and we only employ people who are friendly, competent and have a very caring nature. At Radfield Home Care Wakefield and Dewsbury we have very strong values that focus on empowering our carers so that they will go above and beyond when caring for our clients. We do not believe our care service was adequate, poor value for money, or had been led by poor management. We are proud to care and believe that caring for another person is a privilege and we take this position of trust very seriously. We delivered a high level of care to your mum consistently and regularly went above and beyond to help and assist you and your mum. We have a highly experienced management team with many years of experience which underpins Radfield Home Care’s values, and we are very proud of the work that we do. Kind Regards, the management team