Thanks for taking the time to submit your review to Homecare.co.uk.  We really appreciate all feedback received (both positive and negative) to assist us in improving our services even further as we move into the future.  We are really pleased that your mum is mainly happy with the service we deliver, however, we will forward your comments to the manager of the service to allow us to get in touch re the comments made around your mum preferring non-smoking care workers. Please rest assured we do have a stringent non-smoking policy and are happy to look at any issues identified, as we do all we can to ensure our service users receive the standard of care they deserve. Please do not hesitate to get in touch with your local office on the usual contact number should your mum have any issues whatsoever you would like to discuss.  Thanks again for all comments received.