Thank you for taking the time to leave your feedback about the service that we provide to your mother. I am pleased to see that our CAREGivers have been well matched and reliable and that this has enabled your mother to remain living independently at home. I have also noted your comments regards the admin and back-office services being below expectations so I have asked one of the management team to contact you direct in order for us to better understand the issues so that we can learn from your experience.