Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative), to assist us in continually improving our services as we move into the future.  We are really pleased you find the service we provide mainly excellent, however, please rest assured we will look into the other comments you make further, in order to investigate as required and address any issues accordingly.  One of our managers will get in touch soon to discuss further, if ever there is anything you'd like to discuss in the future, please do feel welcome to contact your local office who are more than happy to deal with all enquiries received.  Thanks again for submitting your review to Homecare.co.uk.