Thank you for your very positive review and your feedback, it is much appreciated.  <br><br>We use a digital system called PASS, the care plan and all the tasks are recorded and accessed by care staff via their smartphone. A pivotal part of providing excellent quality care is documenting (briefly) what has been completed at each care call. This is something that is done for all of our clients at all care calls and forms an important part of care delivery to ensure care is delivered safely and as per your wishes. We appreciate you taking the time to provide your feedback to us and we will, of course, take this on board. We will contact you directly to discuss this further with you to ensure any issues are addressed promptly and to your satisfaction. Kind Regards, Registered Manager.