Hi Gill, Thank you for your great feedback about the service your parents are receiving from us. It really is a team effort, so pleased to hear that from your first touchpoint with us that you have had a positive experience. Accepting care for the first time can be difficult for many people who have lived independent lives for many years, so we are happy to hear that your parents are getting what they want/need from us, so they feel they are well looked after. <br>We will pass on your thanks to all.