Thank you for taking the time to review us on Homecare.co.uk. We are very pleased to hear that, generally, you find your mum's care plan is working. However, we are sorry you feel the office aren't always as positive as they could be when you contact them, and your comments will be passed on to the managers of the service to enable us to look into these concerns. Thanks again for completing your review, we do really appreciate all feedback received, thank you.