Thank you for your review. We were all extremely fond of your Aunt, she was a very kind lady. She always had a smile even on her worse day. We are mortified to now know via this review that we didn't always get things right for her, it simply didn't reach our ears, which we can only now apologise. All of the senior management team attended her beautiful service, they all had undertaken care during the time we were privileged to be charged with her care. She is greatly missed. Best wishes to you all.