Thank you for leaving a review of our service. It is disappointing that you rated our staff and the care they provided excellent but our service overall significantly below this. We are unable to control when a team member leaves for personal reasons and we are unable to share these with clients/family members to maintain confidentiality. Our staff turnover is actually well below the sector average but I recognise that where a Caregiver leaving impacts you or your loved one, statistics are meaningless. Throughout your 9 month experience with us - we maintained excellent continuity of care to your mother delivered through only 3 caregivers. I have spoken to the team and I acknowledge that the communication with you could have been better. We will learn lessons from this.  There are times when communication should be prompt, personal and voice to voice.  This did not happen soon enough on this occasion and for that, I apologise.