Thank you for taking time to review us. We pride ourselves on being responsive and love to help clients find solutions to any difficulties they may be experiencing, so we were delighted that you invited us to step in after you had been badly let down.  We really enjoyed supporting your mother whilst also enabling her to retain as much independence as possible to ensure a speedy and successful recovery following her hip operation.  Thank you for recommending us and we look forward to supporting your mother again following her second hip operation next year.   In the meantime, we hope to see her at the Home Instead carol service later this year.   We'll be in touch with details.