We originally took on this care package as part of our NR5 double round with no complications.  The client then moved to the NR2 area, whereby we have no double up round.  We accommodated their needs and we also complete a care review every six months, the last was in July 2019 whereby they were happy with their carers and care received.  We have recently had a reorganisation of our rounds and it was agreed that we could no longer sustain our provision of care to this client.  An email was sent to Social Services on the 7th of October to advise this decision and on the same day, a letter was sent to the client advising this decision.  The client maintains that they did not receive this letter however we have not had it returned to us to date by Royal Mail.