Thank you for your review, we take feedback seriously to help us improve our services as we move into the future. We are pleased you are happy with the care received, please rest assured we do all we can to deliver our service user's calls within the 30 minute time allowances required. From time to time, staff are sick and a different carer may attend, which can sometimes result in a later than usual call. Please contact the office directly if you have any issues and we will do our best to help.