Thank you for taking your time to complete this and we appreciate any feedback provided for us to continually improve our services. Prior to any service commencing we agree a time and allow 15 minutes either side of a booking, after this our process is to contact to advise of any delay's. There will be on occasion some slight delay's due to traffic or hold up's with previous service users, sadly such events is out of our control. All our staff are trained to a high standard, however if you would like to add to this as we take all comments seriously. It is to my personal understanding that a meeting has been held and all issues have been rectified, however if you still feel the care is not satisfactory please contact us in branch.