Thanks for submitting your review through Homecare.co.uk. We take all feedback received very seriously (both positive and negative) to assist us in improving our services even further in the future. We are pleased you find the service we provide 'overall good' and sorry that you feel there have been some issues also. Please do get in touch on the usual office number and ask to speak with the service manager, to allow us to investigate and put any required actions in place, thank you.