In response to this review, H&F Healthcare would like to point out that we were inheriting a contract from another company and were in the handover/takeover period where H&F Healthcare realised there were problems already and withdrew within ten (10) days, ending on 31/01/20.  We, however, noticed that the reviewer exaggerated the waiting time a bit as the delay never went over one (1) hour, never missed a call unless asked not to come by the client herself. We appreciate that it was frustrating for the client to wait for carers and would like to sincerely apologise for any inconvenience caused.<br>H&F Healthcare would like to take this opportunity to tell our valued customers that we are, in fact, a company driven by passion, aim to make a difference in our clients' lives, promote independence and improve quality of life hence the decision to discontinue with the contract.