Dear Sally, thank you for taking the time to leave us a review. We are very sorry to hear that you did not feel fully supported by the company after the passing of your Father. I can assure you that our Service Users really are at the heart of everything we do. Unfortunately, in this case, we were not made aware from the Hospital that your father had passed, and so please do accept our most sincere apologies for not passing on our condolences. If you would like to discuss this further, I would be more than happy to meet with you and go over your Father's package of care that he had with us. On behalf of the company, please accept our apologies, and may we wish you all the best in the future. Kind regards, Claudia Philpot.