Hi Melvyn, thank you so much for taking the time to send us a review. It is fantastic to hear you are happy with the care staff your family has been working with; I will pass your five-star feedback along.<br>With regards to office staff, I would be very interested in finding out more so we can investigate further. If you would be happy to provide more information please contact me and I will then pass your feedback across to Senior Management myself so this can be addressed. Regards.