Dear family, I appreciate your honest review. <br>As we said at the beginning of the journey, with live-in care, it takes a while to match personalities and skills set. To assume that the first person in the assignment immediately works is not a given. In order to make live-in care work, you need to have a team as when your main carer goes off sick we do need to be able to move other people in.  Availabilities change, circumstances change and carers preferences change, which is something we often do not convey to families as they have enough on their plate.<br>Live-in care takes time to settle. We have learned from the experience and we have addressed certain issues in-house to improve that side of the equation. <br>As a family, you are very much involved and that was an enormous help. Not every care assignment has that level of engagement and that is what we often have to work with. You all did your mum proud.