Nick, we are truly delighted to receive this feedback and thank you for taking the time and trouble to write it. The very greatest reward for any of us providing care and companionship, and particularly those delivering it at the frontline, is to know that our personalised attention and concern has at least, or even exceeded, rightly high expectations. We are grateful and want to be entrusted, to be, that extended member of the family, and it is our honour to look after your father's welfare.