Thank you for your review.<br>We are pleased to know your mother is doing well. Our team always enjoyed the short visits they spent with her twice a week.<br>We were equally dismayed to discover your mother had no food in her fridge whilst you were abroad on holiday which, as you recall, is one of the reasons we were obliged to refer the situation to social services. <br>We are sorry that our attempts to recover long overdue invoices prompted you to review our business so negatively.