Thank you for your review,  however, investigating your points from electronic monitoring we can see that always 2 carers attend to your call however you have asked one to leave due to your husband has already completed part of the call.  <br>The second point our carers do receive online video training as part of the induction process, but also they receive hands-on training, with one week's full shadowing on the job training.  At this point, they are taught all mandatory aspects of the job by a senior staff member.  When audited by CQC we met all the standards.<br>If you wish to call me to discuss I can go through the points in more detail.<br><br>Kind regards