We feel that this review has only been written to try to harm Carewatch Bath’s reputation.  We provided care for this service user for 10 years, and the relationship between the client and staff was very good. Unfortunately, the family got increasingly more aggressive towards our office staff because we followed the wishes of the client and not them. The family would not accept that it was the client's right to make decisions, even if they were opposed to the family’s wishes. Any medical intervention that was organised by us was with the client's consent and not reported to the family if we were requested not to do so by the client. The care package became untenable due to family demands and abusive phone calls. We have a zero-tolerance to abuse at Carewatch Bath and that includes towards our staff. This was a regrettable situation for the client and the staff and we worked with social services to support the client until a new care provider was commissioned.