I am very saddened to receive your feedback and we have looked into these matters. In line with our procedures, should we receive any feedback of concern, we will always assign a manager to investigate further. <br>Regarding the constant change in management, during the unprecedented times we are working in, we extended our operating hours and took on extra staff to accommodate the increased demand for care. We are sorry that these changes resulted in your regular contact changing during this process. We did however remove the individual you were not happy with without hesitation.<br>The happiness and safety of our clients are of the utmost importance to us and we want everyone who receives care from Eaton to be 100% happy with the service we provide. We welcomed and take this opportunity to thank you for the positive comments later received from yourself which are unfortunately not included in your review.<br>Finally, we are deeply sorry that you experienced a period of dissatisfaction with our service.