We're pleased that since your long tenure with us, you've been able to continue living independently & safely at home. We do not discriminate against "various nationalities & cultural backgrounds'" & are very proud of our diverse & inclusive workforce (95% British), who are all carefully recruited, trained & developed to competently undertake their demanding roles.  Indeed, one of our main stringent recruitment criteria amongst others is for good spoken & written English by all Company Staff. The Company's responsible & robust compliance with UK's  GDPR legislation & Confidentiality Policy can be mistaken as a 'secretive culture'. All staff are contractually obliged to protect staff & client data.  Your carers have always gone above & beyond the call of duty to ensure your safety & positive well-being & your Christmases & birthdays have been recognised. Our Key Worker System has always ensured the effective & safe delivery of your care, meeting your exacting preferences & outcomes.