Thank you for your review. We take all customer reviews very seriously and use this feedback to continue improving the service that we provide. Thank you for bringing this to our attention, I can assure you that we are constantly training, spot checking and upskilling our staff. I am happy that we have exceeded your expectations in other areas as you have rated Kare Plus Wirral overall standard at 5 stars. If there is anything else that we can do please don't hesitate to contact the office.