M O, one of the 10 daily behaviours our caregivers always practice is ''having a positive demeanour and being authentically warm'' which goes well with another which is ''being a good listener'' and our caregivers will be delighted to hear that your husband appreciates the way we do things for him. All 10 of our daily behaviours form key recruitment and training criteria which is part of the reason we are different form other companies. Many thanks for your comments.