I am sorry that you had this experience with our NHS funded division.  Following the recent discussions between our Director and yourself, l trust you are now reassured that we did not and would never provide immediate notice on support provided to our clients.  We have investigated and spoken to the NHS and they also acknowledge that the process could have been improved on this occasion to ensure you were advised in advance that your support was being amended.  I understand that this has caused you some distress due to the speed of the process and both the NHS and ourselves as a provider has taken learnings from this experience.  We are pleased that you were happy with the care provided and appreciated all the efforts we made to ensure a small team of carers were allocated to support you. We are sorry that we are currently unable to meet your request to return to our service however we will inform you should this situation change.