Thank you for your review, l have looked at the system and can see that over the last 3 months 92% of lunch calls have been delivered at 11:30 in line with your requested time. I am sorry that on 7 occasions within the last 84 lunch visits the call was delivered within 15 mins earlier of the scheduled start time. I am happy that you have confirmed this has improved over the last month and as discussed, we are happy to set up access to the carer's electronic tagging system so that you can see when your Mother has had her visit.