It is always difficult for a company to receive feedback that is less favourable than we are used to. I can assure you that every member of the management team has read this review and will learn from the comments that you have made. 2020 has been a very difficult year for so many frontline businesses as we strive to provide a frontline service during a global pandemic. There are times, due to unforeseen circumstances, such as the need for carers to self-isolate or illness, that prevent us from sending the same carers as often as we would under normal circumstances. Rest assured that your comments will be actioned and we thank you for your continued custom.