We do not believe this is an accurate account. It becomes challenging to deviate away in regards to what we are commissioned and regulated to provide. Providing additional support that is not supported by either a care assessment, care plan or contact invokes regulatory challenges. You were offered the option to purchase additional time to support - but this was declined at every occasion. There were a number of teething problems at the start of the package but these were investigated and actions were put in place to prevent further underperformances. <br>There was also an additional carer visiting your mother paid for by yourself. I refute my staff were dismissive. Defensive, certainly, based on the abusive and threatening tone of your emails and phone calls. So much so we served notice on the care package. This is not something we do lightly but based on you being so unpleasant we had very little choice. Certainly not ideal for your mother who was a pleasure to care for.