Dear Neal, thank you for taking the time to post a review for Care4u2day Ltd. This is much appreciated. However, I am anxious that your review could be misinterpreted and would like to clarify matters. I can confirm at no time was a Care visit forgotten. Our Registered Manager specifically attended a number of Care calls for your mother as the Care package was for a short duration for respite care to help your family. With regard to your comment on timekeeping, I would ask you to note that there is a 30-minute window either side of each Care appointment in order to accommodate all eventualities for our vulnerable clients. Our records reflect that our Carers attended within the designated time frames for each Care visit. Please forward our best wishes to your mother who was hugely popular with our Care Team.