It is a source of sadness to us that, after much consideration, we came to the decision to stop working with you. This decision was not taken lightly, and it is a rare step for Loving Care to have taken. We totally respect your right to make a complaint when things do not meet your expectations and would always welcome constructive feedback and comment from those we support, endeavouring to work with them to resolve any issues. There are however occasions when a relationship has deteriorated to a point where it is wise for those involved to make a change. It was overtime, and not in relation to one particular issue, that we came to our decision to give notice to the local authority. They will work to ensure that you have the support you need, and our care workers will continue to visit until an alternative is in place. All of us at Loving Care wish you the very best for the future.