Thank you very much for your kind words, we really appreciate the feedback you have given. We strive to deliver consistency and respect at all times and we are so pleased to hear that you are receiving this. We pride ourselves on delivering care that is tailored to you and we are happy to hear that you find our carers friendly and helpful. We train all of our staff in-house so we are proud that you have found that all of our staff have been well trained. If there is anything else we feel that we can do to perfect our services we provide to you then please do not hesitate to let us know.