Thank you for your review. We appreciate all feedback as it allows us to continuously strive to improve our service.<br>New packages of care especially when they are, as in this case, taken on at very short notice and where the client, in your words, can be difficult, take time to settle into preferred timings with regular care staff. Unfortunately at the present time, both the timings and the number of staff visiting have been adversely affected by Covid absence. We are very sorry we could not meet your needs.