We are clearly disappointed to read this review. We always make it clear to all clients and families that our carers are all trained to the same high standard and although we try to accommodate the same carers visiting the same clients for each call this is not always possible, especially whilst working through a pandemic. Our Hemel Hempstead branch has been professionally and successfully run by our manager since 2017; the Care Quality Commissions rated the service as Good in 2019.