Hi C B, <br>Thank you for taking the time to review our service. I am pleased to see that you received good care staff who were caring and professional. I am sorry to hear that you had a bad experience with the office staff and I would like to investigate this further if you would like to contact me?<br>We take all feedback seriously, investigate and respond and use feedback to improve our service. <br>Please feel free to contact me if you would like to discuss further.<br>Many thanks<br>Camille