Premier have been able to attend every call since the package of care started and makes us very proud to know that we have been able to provide you with a regular and experienced carer for a long time. Unfortunately, there are occasions when changes need to be made due to Client’s or Carer’s personal circumstances, and we do try to inform our Client’s and make them aware of any changes made. Confidentiality is paramount at Premier and discussing personal and sensitive information with others is not good practice. Diversity and Equality within Premier enables us to give all the staff opportunity, and the chance to achieve their potential. By providing a small team of staff during a week helps to maintain consistency. We have an open-door attitude and welcome constructive comments.