Thank you for providing your feedback. We are sorry to hear of your experience in regards to this particular staff member who looked after your mother the first 4 days of starting. At Angelic Healthcare, we are known for our bespoke services and the compassion we take to ensure all our clients receive the care they deserve. However, here we missed the mark. We are glad that our replacement carer upon your request for change hopefully met the needs of your dearest mother and performed at the standard we strive to provide. As you lodged in a complaint personally to us, we will adhere to carry a full investigation and respond to your concerns as soon as possible.