Thank you so much indeed for your kind review.  It is much appreciated by all our team and we will ensure that your words are passed on to all concerned.  Regarding your comments about us charging (just under) double on Bank Holidays, I am very proud to reassure you that the only reason we do this is so that we can pay our carers double on those days (which is actually slightly more than we charge!) so yes, they do indeed receive it!  We are one of the very few care organisations who make very sure - and always have done - that we look after our carers as much as we do our customers and we pay them above the London Living Wage because we think they are worth it!  We genuinely look after our team and try and pay them as much, rather than as little, as we can afford.  With kindest regards